Implementation Analyst
Core
Subject matter expert managing onboarding, training, and SaaS software configuration for new customers to ensure successful implementation of FLASH hardware and software solutions.
Role type
Implementation Analyst (Customer Success & Training)
Builds
Onboarding experiences, training programs, and SaaS configurations for parking and charging hardware/software clients
Domain
Smart Cities / Parking & Charging Infrastructure / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
SaaS software configuration, customer onboarding management, training session delivery, troubleshooting, project management, data conversion, stakeholder communication
Preferred skills
Spanish language proficiency, technical aptitude, presentation skills
Technologies
Salesforce, Jira, Google/Microsoft suite, custom SaaS platforms
Responsibilities
Manage customer onboarding and execute SaaS software configuration; Conduct online and in-person training sessions; Troubleshoot platform usage and configuration issues; Document processes and prepare testing/data conversion plans; Maintain client records and track onboarding milestones; Collaborate with support techs to address knowledge gaps
Seniority
Mid-level, hands-on IC
