Customer Success Manager III
Core
Drive customer retention, adoption, and growth for District and School level accounts in the K-12 education sector, ensuring successful student learning outcomes through platform implementation and strategic relationship management.
Role type
Senior IC Customer Success Manager (Education SaaS)
Builds
Customer success strategies, adoption of hardware and software platforms, and account growth initiatives for US school districts.
Domain
K-12 Education Technology / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Strategic account management, business development, risk identification, upselling/cross-selling, onboarding leadership, churn prevention, product knowledge, stakeholder communication
Preferred skills
SaaS education company experience, thought leadership, event representation
Technologies
Renaissance platform, deployed hardware
Responsibilities
Manage assigned portfolio customers with significant independence; Partner with Sales to execute account growth strategies; Identify and escalate risks; Drive engagement and full adoption of product and hardware; Guide new customers through onboarding; Act as a mentor and subject matter expert for internal teams; Contribute to thought-leadership initiatives and industry events.
Seniority
Senior, hands-on IC
