Service Manager
Core
Lead a service operation for pest control, ensuring top-notch service, safety, and customer satisfaction while training and developing the team.
Role type
Service Manager (Operations & Team Leadership)
Builds
Pest control services for homes and businesses
Domain
Pest Control / Home Services
Required skills
Team leadership, customer service, safety management, recruitment, training, scheduling, inventory management, physical field work
Preferred skills
Sales experience, empathy, integrity, innovation adoption
Technologies
Sales software, scheduling/routing systems, PPE, ladder, respirator
Responsibilities
Lead an entire service operation, motivate the service team, conduct professional interactions with customers and coworkers, assist with recruiting, train and develop staff, lead training meetings, oversee ride-along programs, ensure customer expectations are met via inspections and service delivery, champion innovation, monitor scheduling/routing/inventory.
Seniority
Mid-level, hands-on IC