Hardware Support Engineer
Core
Troubleshoot and resolve complex technical issues for hand-held/mobile devices and label printers, performing root cause analysis and developing technical documentation.
Role type
Hardware Support Engineer
Builds
RF-SMART data collection hardware integration with enterprise systems (Dynamics AX, NetSuite, Oracle Cloud, JDE)
Domain
Manufacturing and warehousing operations
Deliverable
client delivery
Required skills
root cause analysis, hardware configuration, mobile computer and scanner setup, label printer configuration, Telnet software configuration (Velocity, StayLinked), knowledgebase article creation
Preferred skills
AIDC barcoding hardware experience (Honeywell, Zebra, Datalogic), Android OS experience, warehousing and manufacturing knowledge
Technologies
Dynamics AX, NetSuite, Oracle Cloud, JDE, Velocity, StayLinked
Responsibilities
Provide technical assistance for internal and external customers, support and configure hardware including mobile computers and scanners, assist with printer installations, create knowledgebase articles
Seniority
Junior, hands-on IC