Senior Implementation Specialist
Core
Lead technical onboarding and activation of Square's largest and most complex SMB and Mid-Market sellers, ensuring seamless deployment of omnichannel solutions.
Role type
Senior Implementation Specialist (Enterprise Onboarding)
Builds
Integrated omnichannel commerce solutions, POS systems, and financial services tools for merchants
Domain
Payments, Point of Sale (POS), and Financial Services
Deliverable
production ML models | product features | client delivery
Required skills
Project management, complex solution design, cross-functional collaboration, technical requirements translation, risk management, data migration, process improvement, executive presence, team mentorship
Preferred skills
AI-powered automation, pre-sale discovery, hardware installation coordination
Technologies
Square platform ecosystem, project management tools
Responsibilities
Engage with sellers pre-sale for discovery and solution validation; advise on product capabilities and limitations; manage multiple complex onboarding projects; build cross-functional partnerships; collaborate with technical partners; identify and manage onboarding risks; support data entry and migration; act as liaison between sellers and Product teams; mentor junior team members; identify process gaps and drive automation improvements.
Seniority
Senior, hands-on IC with mentorship responsibilities
