Customer Service Representative (CSR) – North Shore Chatswood
Core
Handle inbound and outbound calls, schedule service requests, and provide general administration support for a plumbing and electrical company.
Role type
Customer Service Representative
Builds
Customer service interactions and service scheduling
Domain
Home services (plumbing & electrical)
Deliverable
dashboards & analysis
Required skills
Phone etiquette, email etiquette, Microsoft 365, CRM systems, scheduling, data tracking, general administration
Responsibilities
Handling inbound calls, scheduling service requests, managing website scheduling requests, conducting customer follow-up calls, engaging in outbound customer service calls, tracking advertising sources, providing general administration support