Warranty Service Officer
Core
Oversee warranty processes for customers in Australia, ensuring product satisfaction and adherence to warranty specifications for plumbing products.
Role type
Warranty Service Officer
Builds
Warranty claims resolution and customer service support for plumbing products
Domain
Manufacturing / Plumbing
Deliverable
client delivery
Required skills
Customer service, problem-solving, verbal and written communication, Microsoft Office Suite, order entry systems
Responsibilities
Handle customer inquiries regarding warranty issues, Administer warranty claims including assessing coverage, Liaise with service agents and plumbers, Maintain the warranty database, Provide backup administration for customer service, Represent the organisation at trade shows