General Manager
Core
Lead, manage, and profitably grow the Topeka market for a door, docking, and security products distribution and service company.
Role type
General Manager (Service & Install Operations)
Builds
Service and Install Departments for commercial, industrial, and residential door, docking, and security products
Domain
Manufacturing distribution and field service (doors, docking, security)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
operations management, budgeting, P&L management, labor cost control, scheduling, performance management, safety compliance, warranty management, customer service improvement, hiring and training, mechanical systems problem solving
Preferred skills
Bachelor's degree, experience managing personnel in a service organization, ability to work in a hands-on environment
Technologies
N/A
Responsibilities
Manage day-to-day operations of Service and Install Departments; Plan, manage, and implement schedules to meet customer commitments; Review workload and manpower to meet commitments cost-effectively; Ensure install projects are completed timely, below budget, and to customer satisfaction; Participate in annual budgeting; Deliver return on sales exceeding financial forecasts; Review monthly financial/operational reports and develop action plans; Improve individual performance of the field force through reviews; Improve safety performance by complying with safety programs; Improve warranty performance through root cause analysis; Improve customer survey scores and response rates; Evaluate and suggest improvements to operational processes; Assist with hiring, training, and developing new employees; Lead effective field force meetings
Seniority
Manager, hands-on leadership