Associate - Customer Care
Core
Provide inbound phone support to dental provider offices and customers, resolving inquiries and ensuring a seamless 360° experience.
Role type
Associate customer care representative (inbound)
Builds
Customer service interactions for dental providers
Domain
Healthcare / Insurance
Deliverable
client delivery
Required skills
inbound phone communication, multi-system navigation, real-time inquiry resolution, task prioritization, product knowledge, confidentiality, MS Office proficiency, typing
Preferred skills
adaptability to new tools, feedback collection
Responsibilities
Handle inbound calls for dental providers, resolve inquiries in real time, escalate issues appropriately, share feedback for enterprise improvements, adhere to compliance guidelines