Service Supervisor
Core
Coordinate field employees to deliver exceptional service for commercial, industrial, and residential door, docking, and security products.
Role type
Service Supervisor (field operations)
Builds
Field service delivery for door, docking, and security products
Domain
Commercial/Industrial/Residential door and security product distribution and maintenance
Deliverable
client delivery
Required skills
workforce management, staffing planning, customer service standards enforcement, staff coaching and training, inventory management, process improvement
Preferred skills
mechanical aptitude, mathematical aptitude, management experience (1-3 years)
Technologies
WIP inventory systems, work order systems
Responsibilities
Lead and inspire technicians to meet customer service standards; Optimize workforce management to minimize labor variances; Determine staffing needs and ensure hiring compliance; Manage WIP inventory and returns from job sites
Seniority
Individual Contributor, supervisory level