Helpdesk Technician
Core
Provide Tier 2/3 IT support for engineering and manufacturing teams, managing devices, identities, and specialized engineering software.
Role type
Senior Helpdesk Technician (Tier 2-3)
Builds
Supports CAD, CAM, and CFD applications used by engineering and manufacturing teams.
Domain
Industrial IT / Manufacturing Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Microsoft Intune administration, Azure/Entra ID management, Windows and Linux troubleshooting, endpoint security, ITSM workflows, asset management, engineering software support (CAD/CAM/CFD)
Preferred skills
GCC High environment experience, ManageEngine/ServiceNow usage, PowerShell scripting, Microsoft 365 certifications
Technologies
Microsoft Intune, Azure/Entra ID, Microsoft 365, SolidWorks, CATIA, ANSYS, Siemens NX, ManageEngine, ServiceNow
Responsibilities
Administer Microsoft Intune for device configuration and security; Manage Azure/Entra ID identities and access policies; Troubleshoot engineering software (CAD, CAM, CFD); Manage user onboarding/offboarding and asset inventory; Support ITSM incident and change management; Collaborate with systems teams on escalations.
Seniority
Senior, hands-on IC