Product Manager
Core
Define and document internal support processes, CRM requirements, and patient-facing touchpoints to improve the end-to-end patient journey for VR medical devices.
Role type
Product Manager (Internal Tools & Patient Experience)
Builds
Internal support systems, CRM workflows, and patient communication channels for RelieVRx® and mental health offerings
Domain
Healthcare / Medical Devices / Virtual Reality
Deliverable
product features
Required skills
Product management, Jira, CRM platforms, process analysis, KPI definition, roadmap planning
Preferred skills
Consumer product experience, regulated industry knowledge (medical/healthcare), customer support program management
Technologies
Jira, CRM systems
Responsibilities
Own definition and documentation of internal support processes and task tracking workflows; Analyze back-end workflows to improve the patient journey; Ensure patient-facing touchpoints are clear and consistent; Partner with stakeholders to translate needs into product requirements; Drive execution of product initiatives from concept to delivery; Build high-level roadmaps and delivery plans