Collection Specialist
Core
Manage delinquent accounts using segmentation and performance data while resolving customer disputes and maintaining regulatory compliance.
Role type
mid-level collections specialist
Builds
recovered funds and resolved disputes
Domain
financial services / debt collection
Deliverable
client delivery
Required skills
segmentation analysis, regulatory compliance, dispute resolution, digital channel communication, performance reporting
Preferred skills
digital banking or fintech experience, knowledge of UAE regulations, experience with collection agencies
Responsibilities
Manage delinquent accounts based on segmentation and performance data; Ensure collection activities comply with internal policies, audit standards, and UAE regulatory requirements; Track and resolve customer disputes related to payments or services; Handle customer interactions across various digital channels to maximize recoveries while preserving customer experience