Founding Operations
Core
Own end-to-end relationships with B2B clients, building operational infrastructure to scale customer management for an AI content and enterprise visibility SaaS company.
Role type
Founding Operations (Customer Success & Sales Ops)
Builds
Operational playbooks, processes, frameworks, and systems for scaling B2B client onboarding and success.
Domain
B2B SaaS, AI content, enterprise visibility
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
B2B customer relationship ownership, process design from scratch, customer health metrics definition, ROI framework creation, AI concept communication, multi-stakeholder project delivery, startup environment experience
Preferred skills
Service or hospitality operations background
Technologies
None explicitly stated
Responsibilities
Guide B2B clients from onboarding to long-term success and expansion; Build playbooks and frameworks for a growing client base; Define and track customer health metrics and ROI frameworks; Communicate AI-driven workflows to technical and non-technical stakeholders; Collaborate with founders and product teams to surface client feedback and write actionable tickets; Design and implement operational systems to scale customer management
Seniority
Early-stage, hands-on IC