Senior Clinical Intake & Triage - Mental Health
Core
Provide high-quality first point of contact customer service, triage intakes, and coordinate referrals for individuals and families requiring counselling and case management support.
Role type
Senior Clinical Intake & Triage Specialist
Builds
Mental health assessment and clinical counselling services
Domain
Mental Health / Clinical Psychology / Social Work
Deliverable
client delivery
Required skills
Clinical triage, case coordination, appointment scheduling, risk assessment, record keeping, stakeholder liaison
Preferred skills
Experience in clinical psychology or social work, passion for mental health initiatives
Technologies
Phone systems, email correspondence systems, case management software
Responsibilities
Provide first point of contact customer service, triage and coordinate intakes and referrals, schedule appointments for one-on-one or group counselling, escalate complex or high-risk cases, maintain accurate records for correspondence, liaise with other departments and community health agencies
Seniority
Senior, hands-on IC