Admissions Coordinator
Core
Facilitate admissions for hundreds of at-risk clients with complex mental health, substance use, and eating disorders via inbound/outbound calls and coordination.
Role type
Admissions Coordinator (high-volume client intake)
Builds
Patient admission pipeline for virtual behavioral health treatment
Domain
Behavioral health / Mental health / Substance use disorders
Deliverable
client delivery
Required skills
High-volume cold calling, rapport building, financial policy communication, Salesforce proficiency, multitasking, shift-based scheduling
Preferred skills
Healthcare admissions experience, HIPAA familiarity, adolescent/young adult mental health context, Microsoft Office/Google Suite
Responsibilities
Facilitate high volume of inbound and outbound calls from prospective clients, families and referral sources; Build deep trust and rapport to gather demographics, presenting problems and treatment histories; Clearly communicate financial policies, payment options, and potential financial assistance programs; Maintain meticulous client records via Salesforce; Coordinate with internal teams to ensure KPIs such as time-to-admission and client satisfaction are met; Ensure consistent and timely coordination/communication with all prospective clients, families, and referral sources to advance clients into Charlie Health's program
Seniority
Individual Contributor, 1-5 years experience