Application Services Support Analyst
Core
Provide hands-on support, configuration, administration, and maintenance for corporate business information systems, managing incidents and ensuring service continuity.
Role type
Application Services Support Analyst (L2/L3)
Builds
Corporate business information systems, Azure cloud services, and data integration flows
Domain
Enterprise IT Operations / Cloud Infrastructure
Required skills
Incident management, root-cause analysis, SQL, Azure infrastructure, CI/CD processes, change management, vendor coordination, operational documentation
Preferred skills
Microsoft Azure certifications, ITIL, Microsoft Power Platform, Agile/Waterfall methodologies
Technologies
Microsoft Azure, Azure DevOps, Azure Logic Apps, SQL, ETL tools
Responsibilities
Manage L2/L3 incidents and service requests; Investigate application, server, database, and networking issues; Perform root-cause analysis and develop remediation actions; Support Azure cloud services and CI/CD processes; Execute standard and emergency changes; Create and maintain configuration records and runbooks; Provide guidance and knowledge transfer to Service Desk and business users
Seniority
Mid-level, hands-on IC