Telephony Specialist
Core
Own the reliability of Salient's outbound calls to borrowers by managing number reputation, optimizing connect rates, and resolving carrier blocking issues.
Role type
Telephony Specialist (IC)
Builds
High-volume outbound calling infrastructure for AI agents in financial services
Domain
Financial services / Telephony infrastructure
Deliverable
production ML models
Required skills
Number reputation management, STIR/SHAKEN, CNAM, carrier analytics, SQL, CDR analysis, vendor relationship management, call quality QA
Preferred skills
Telnyx, Twilio, Bandwidth, SIP, branded calling, Rich Call Data, outbound contact-center operations
Technologies
Telnyx, Twilio, Bandwidth, SQL
Responsibilities
Manage number registration, attestation, and lifecycle; optimize connect rates across carriers and geographies; resolve spam labeling and carrier blocking; build dashboards and runbooks for number health; QA telephony changes via test calls and recordings; coach customers on dialer configuration.
