Engineering Manager - AI Helpdesk
Core
Lead an engineering team building AI-first Helpdesk capabilities to enable seamless collaboration between human and AI agents for customer support.
Role type
Engineering Manager (AI Product)
Builds
AI-powered omnichannel helpdesk system integrating AI agents, automation, and real-time assistance.
Domain
Customer Support / AI / SaaS
Deliverable
product features
Required skills
people leadership, product engineering instincts, strategy shaping, technical architecture judgment, team coaching, stakeholder partnership, autonomous decision-making
Preferred skills
AI-native product curiosity, AI-assisted development exploration
Technologies
AI agents, automation, omnichannel inbox, Intercom
Responsibilities
Lead and grow a high-performing engineering team; Partner with Product and Design to shape strategy and roadmap; Coach engineers and develop senior talent; Contribute to AI Helpdesk strategy alignment; Remove impediments and create team clarity.
Seniority
Manager, hands-on leadership
