IT Technical Engineer (Des Moines, IA)
Core
Provide technical support and troubleshoot hardware, software, and device issues for business partners and employees.
Role type
Junior IT Technical Engineer (Help Desk/Support)
Builds
Secure, reliable, and effective technology solutions for business-critical systems.
Domain
Financial Services / Enterprise IT Support
Deliverable
client delivery
Required skills
Hardware troubleshooting, software troubleshooting, device management, Microsoft Windows administration, Microsoft 365 support, mobile device support (iOS/Android), virtual desktop environments, IT service management tools, requirement documentation, process improvement.
Preferred skills
Customer service experience, internship or co-op experience, familiarity with endpoint management, curiosity, adaptability.
Technologies
Microsoft Windows, Microsoft 365, Microsoft Azure, Microsoft Intune, iOS, Android, Virtual Desktop
Responsibilities
Provide technical support via phone, email, and chat; troubleshoot and resolve hardware, software, and application issues; partner with stakeholders to document requirements; support system reliability and security; research and implement solutions to technical challenges.
Seniority
Junior, early-career IC