Tecnico Help Desk
Core
Monitor and provide support for computer systems, corporate applications, and IT tools to ensure operational continuity.
Role type
Help Desk Technician
Builds
IT support services for corporate users
Domain
Financial services / IT Operations
Required skills
Computer systems monitoring, user support, IT process execution, incident reporting, disaster continuity planning, system optimization
Preferred skills
Service Now platform, Office 365, English (intermediate)
Responsibilities
Monitor computer networks and equipment functionality, provide user support for system operations, execute IT development processes, generate activity reports, maintain 100% uptime, resolve user issues, ensure business continuity during disasters, optimize system usage, propose continuous improvement plans