Product Engineer I - User Assistance (Workflow Manager)
Core
Create user assistance (UA) and self-enablement materials for GIS software products to help customers succeed.
Role type
Technical Writer (GIS)
Builds
Documentation, tutorials, blog articles, and videos for desktop and enterprise GIS products.
Domain
Geospatial technology / GIS
Deliverable
product features
Required skills
Technical writing, GIS software proficiency, HTML/DITA/Markdown, CMS usage, content management, stakeholder collaboration
Preferred skills
Master's in GIS/English/journalism/technical writing, web-based documentation experience, ArcGIS experience
Technologies
ArcGIS, HTML, DITA, Markdown, CMS
Responsibilities
Produce and maintain conceptual documentation and step-by-step workflows; Support UA materials including online help and videos; Manage documentation throughout the development cycle; Provide functionality feedback and testing support to product development; Collaborate with product management and marketing to ensure great user experience.
Seniority
Junior, hands-on IC