Director of Strategy & Operations
Core
Lead operational infrastructure and strategy for a global student-counselor matching platform, optimizing workflows, supply, and customer support to scale high-quality admissions coaching.
Role type
Director of Strategy & Operations (Player-Coach)
Builds
End-to-end operational systems, HubSpot workflows, counselor supply pipelines, and customer support protocols for a global edtech marketplace.
Domain
EdTech / Student Admissions / Marketplace Operations
Required skills
Strategic problem solving, end-to-end execution, team leadership, HubSpot CRM architecture, process optimization, high-volume hiring, customer experience management, operational scaling, ambiguity navigation, stakeholder partnership
Preferred skills
Consulting or investment banking background, marketplace or service operations experience, fast-scaling startup environment
Technologies
HubSpot
Responsibilities
Own the student-counselor matching process end-to-end; Lead recruitment, onboarding, and quality management of the global counselor network; Lead the escalation team and build SOPs for customer support; Own HubSpot end-to-end including architecture, workflows, and reporting; Partner with founders on new service launches and operational planning.
Seniority
Director, hands-on IC