Junior VIP Host - English Speaking
Core
Manage a dedicated portfolio of approximately 350 VIP players, delivering personalized service, resolving enquiries, and delivering tailored rewards to build lasting relationships.
Role type
Junior VIP Host (Customer Service)
Builds
Personalized player experiences and loyalty for high-value customers
Domain
Online gaming / iGaming / Sportsbook
Deliverable
client delivery
Required skills
Customer relationship management, proactive communication, conflict resolution, portfolio management, digital communication proficiency, KPI tracking
Preferred skills
iGaming experience, cryptocurrency knowledge, customer retention strategies, CRM system familiarity
Responsibilities
Manage VIP player portfolio, resolve customer enquiries, deliver tailored rewards, monitor player activity and trends, collaborate with internal teams, maintain engagement via live chat/email/Telegram
Seniority
Junior, entry-level IC