Lead Product Manager, Intercom Calling
Core
Own the end-to-end calling experience for Verkada's intercom system, including signaling, media paths, call routing, context controls, and AI-driven voice receivers.
Role type
Senior Product Manager (Voice/Calling)
Builds
Enterprise-grade intercom calling platform with AI automation
Domain
Physical security, IoT hardware, voice AI
Deliverable
production ML models
Required skills
Product strategy, roadmap definition, customer discovery, technical architecture tradeoffs, stakeholder management, data-driven decision making
Preferred skills
SIP/WebRTC, audio processing, voice AI, physical security systems
Technologies
SIP, WebRTC, STUN/TURN, NAT traversal, SFUs, iOS, Android, PSTN, VoIP
Responsibilities
Define roadmap for signaling and media paths; deliver consistent answering experience across endpoints; track call quality metrics; manage relationships with subprocessors; design call routing strategies; build admin tools for routing configuration; define human escalation rules for AI receivers; prototype new voice AI use cases
Seniority
Senior, hands-on IC
