Technical Support Engineer II
Core
Resolve customer issues, troubleshoot technical problems, and develop support procedures for TraceLink's Agentic Business Network and supply chain software.
Role type
Technical Support Engineer
Builds
Standard procedures, tools, and knowledge articles for troubleshooting
Domain
Life sciences, healthcare, supply chain, B2B technologies
Deliverable
client delivery
Required skills
UNIX scripting, Java APIs, XML/EDI/CSV parsing, B2B technologies (AS2, SFTP, Web Services), supply chain software knowledge
Preferred skills
Pharmaceutical industry knowledge
Responsibilities
Direct customer interaction to troubleshoot and resolve issues, perform analysis and problem resolution, contribute to standard procedures and tools, partner with Product/Engineering/QA, create and review knowledge articles, participate in on-call rotations and software deployment
Seniority
Mid-level (3-5 years experience)
