Associate Field Service Technician
Core
Maintain retail store technologies, computer systems, and peripherals; perform installation, support, and repair on Toshiba and non-Toshiba retail products in store systems, retail banking, and SMB marketplaces.
Role type
Associate Field Service Technician (Hardware/IT Support)
Builds
Retail POS equipment, store systems, and related hardware for apparel stores, supermarkets, banks, and SMBs
Domain
Retail technology and SMB hardware support
Deliverable
physical/clinical work
Required skills
Electronics and electricity competency, basic computer and network infrastructure knowledge, POS equipment and retail device troubleshooting, mechanical aptitude, use of test equipment and hand tools, low voltage wiring diagnosis, travel logistics management
Preferred skills
Customer service, multitasking, independent work, problem solving, organizational skills
Technologies
Point-of-sale (POS) systems, flat panel TVs, monitors, cash registers, scanners, handheld devices, kiosks, printers, network infrastructure, low voltage wiring systems
Responsibilities
Perform product installation, relocation, discontinuance, and upgrades; diagnose and repair routine product problems; travel to customer locations for service; maintain trunk stock; document installation activities; manage trunk stock to support customers
Seniority
Entry-level (requires 2+ years experience)