R&D Programs & Operations Lead

Sydney, AustraliaFull-time2026-10-22 → 2026-11-10

On-site

Core

Drive operational excellence for the Product department by establishing cadences, tracking initiatives, and ensuring seamless cross-functional collaboration to support product delivery and company goals.

Role type

Senior Program & Operations Lead (Product)

Builds

Operational frameworks, meeting structures, and strategic initiative tracking for the Product department

Domain

SaaS / Leisure and attractions industry

Required skills

Program and project management, Organizational Change Management, Strategic planning, Cross-functional stakeholder management, Communication and documentation, Event orchestration, Process optimization, Ambiguity navigation, AI tool proficiency

Preferred skills

Experience in fast-paced startup environments, Product lifecycle knowledge, Relationship building

Technologies

AI tools, Project management software

Responsibilities

Lead department operations from start to finish, Establish robust cadences and administrative frameworks, Coordinate strategic initiatives and monitor timelines, Manage seamless collaboration among teams and partners, Orchestrate department-wide events and celebrations, Forecast emerging opportunities and implement proactive solutions

Seniority

Senior, hands-on IC

About Roller

ROLLER is a global software-as-a-service company designed to help businesses in the leisure and attractions industry operate more efficiently and deliver great guest experiences. ROLLER helps its customers through a full suite of venue management features, including ticketing, point-of-sale, CRM, self-service kiosks, memberships, digital waivers, and more. We are a fast-growing global company with customers in over 30 countries and a wide array of industries like theme parks, museums, zoos, trampoline parks, water parks, aquariums, and wake parks — just to name a few!