Technical Support Engineer (Remote/West Coast)
Core
Bridging the gap between cybersecurity products and customers by troubleshooting complex technical issues in vulnerability assessment and compliance auditing environments.
Role type
Technical Support Engineer (Cybersecurity)
Builds
Vulnerability assessment and compliance auditing software solutions for enterprise clients
Domain
Cybersecurity / Network Security
Deliverable
client delivery
Required skills
Linux/Unix administration, Windows administration, TCP/IP networking, system configuration, patch deployment, log analysis, vulnerability scan result analysis, remote troubleshooting, knowledge of information security best practices
Preferred skills
Nessus, SIEM products (Splunk, ElasticSearch), database technologies (SQL), virtualization (VMWare, AWS, Azure, Docker), programming languages, Industry Security Standards (DISA, HIPAA, CIS, ISO 27001), PCAP analysis (Wireshark), certificates and CA's
Technologies
Nessus, Splunk, ElasticSearch, Oracle, MySQL, MSSQL, VMWare, Hyper-V, Amazon AWS, Microsoft Azure, Docker, Wireshark, JIRA, Salesforce, Zendesk
Responsibilities
Troubleshoot and analyze customer technical inquiries to ensure timely resolution, recreate customer software issues in a lab environment for engineering assessment, capture and channel customer feedback into Product Management and R&D, create and publish solution knowledge for reuse, analyze vulnerability scan results, system audits, and log events
Seniority
Mid-level, hands-on IC