Technical Support Engineer (Hybrid/Columbia MD)
Core
Bridging the gap between cybersecurity products and customers by troubleshooting complex technical issues in production environments and analyzing vulnerability scan results.
Role type
Technical Support Engineer (Cybersecurity)
Builds
Vulnerability assessment and compliance auditing software solutions for enterprise clients
Domain
Cybersecurity / Network Security
Deliverable
client delivery
Required skills
Linux/Unix administration, Windows administration, networking (TCP/IP), patch deployment, system configuration, vulnerability analysis, log correlation, remote troubleshooting, SQL knowledge
Preferred skills
Nessus, SIEM products (Splunk, ElasticSearch), virtualization (VMWare, AWS, Azure, Docker), PCAP analysis (Wireshark), industry security standards (DISA, HIPAA, CIS, ISO 27001), certificates and CA's, programming languages
Technologies
Nessus, Splunk, ElasticSearch, VMWare, AWS, Azure, Docker, Wireshark, JIRA, Salesforce, Zendesk, Oracle, MySQL, MSSQL
Responsibilities
Troubleshoot and analyze customer technical inquiries, recreate customer software issues in a lab environment, analyze vulnerability scan results and log events, create and publish solution knowledge, channel customer feedback to Product Management and R&D
Seniority
Mid-level, hands-on IC