Client Success Specialist (Korean)
Core
Own the full client journey for Korean-speaking traders, resolving inquiries via live chat, email, and outbound calls while managing account and trading-related requests.
Role type
Client Success Specialist (Korean-speaking)
Builds
End-to-end client support experience for Axi's Korean-speaking trader base
Domain
Financial services / Forex & CFD brokerage
Deliverable
client delivery
Required skills
Native Korean (written/spoken), English communication, live chat/email/phone support, CRM management, multi-case handling, trade validation investigation, escalation management, regulatory compliance
Preferred skills
MT4/MT5 platform familiarity, forex/CFD product knowledge, financial services experience, retail/fintech background
Responsibilities
Resolve client inquiries across live chat, email, and phone; manage account and trading requests from intake to close; diagnose client needs and provide precise guidance; investigate trade concerns and coordinate with internal teams; identify recurring inquiry patterns to influence service improvements; handle escalations with full documentation; apply CX Charter and regulatory requirements
Seniority
Mid-level (1-3 years experience preferred)
