IT Senior Support Specialist
Core
Serve as the escalation point for complex IT issues, troubleshoot enterprise environments, and manage endpoint lifecycles for a distributed legal workforce.
Role type
Senior IT Support Specialist (Escalation & Endpoint Management)
Builds
Reliable, responsive, and secure technology infrastructure for a law firm's distributed workforce.
Domain
Legal Services / Enterprise IT Support
Required skills
Microsoft 365 administration, Active Directory, Entra ID, Azure Virtual Desktop, endpoint lifecycle management, incident response, user access management, remote connectivity troubleshooting
Preferred skills
Microsoft Intune operations, macOS support, major incident communication
Technologies
Microsoft 365, Windows, macOS, Azure Virtual Desktop, Active Directory, Entra ID, Microsoft Intune
Responsibilities
Serve as the escalation point for complex or high-priority incidents; Troubleshoot and resolve issues across Microsoft 365, Windows, macOS, Azure Virtual Desktop, user access, and remote connectivity; Lead the response to major incidents; Manage the endpoint lifecycle including provisioning and maintaining laptops and mobile devices; Run onboarding and offboarding including account setup and equipment; Administer Microsoft 365, Active Directory, and Entra ID day-to-day
Seniority
Senior, hands-on IC
