Technicien.ne de support TI (Contrat de 6 mois)
Core
Provide reliable, human, and efficient IT support for the Workleap team, handling access management, SaaS tools, and hardware lifecycle.
Role type
Senior IT Support Technician (IC)
Builds
Internal employee experience and operational efficiency
Domain
Enterprise IT / Microsoft 365 / SaaS
Required skills
IT support (L1/L2), Microsoft 365/Entra ID, SaaS access management, hardware lifecycle management, documentation, AI tooling (Claude, Slack automations)
Preferred skills
Jamf, Jira Assets, PowerShell, Python, no-code automation
Technologies
Microsoft 365, Entra ID, Slack, Jira, Claude, Jamf, PowerShell, Python
Responsibilities
Manage user access and SaaS tools; maintain IT hardware fleet; document processes and knowledge base; integrate AI for automation; propose process improvements
Seniority
Mid-level, hands-on IC