Escalation Engineer - Cloud

Zscaler

Remote - IndiaFull-time2026-10-27 → 2026-11-10

Hybrid

Core

Escalation Engineer solving critical technical challenges for cloud security customers via 24x7 support operations.

Role type

Senior IC Escalation Engineer (Cloud Security)

Builds

Smooth technical resolutions and exceptional customer experiences for Zscaler's Zero Trust Exchange platform

Domain

Cloud Security / SASE / Zero Trust

Deliverable

client delivery

Required skills

Linux/Unix/FreeBSD administration, cloud networking, incident reproduction, cross-functional collaboration, technical troubleshooting, data analysis

Preferred skills

AI tool integration, Infrastructure as Code (Terraform/CloudFormation), cloud monitoring (CloudWatch/Azure Monitor/Log Analytics), hybrid connectivity (VPC/VNet peering, Direct Connect, ExpressRoute), load balancing (ELB/GWLB)

Technologies

Linux, Unix, FreeBSD, AWS, Azure, GCP, Terraform, CloudFormation, CloudWatch, Azure Monitor, Log Analytics, NSGs, NACLs

Responsibilities

Engage with customers on escalated support issues, participate in 24x7 on-call rotation, work with Engineering to troubleshoot and reproduce issues, document incident resolutions in technical support databases

Seniority

Senior, hands-on IC

About Zscaler

Computer and Network Security8948San Jose, California, US

Zscaler (NASDAQ: ZS) is a pioneer and global leader in zero trust security. The world’s largest businesses, critical infrastructure organizations, and government agencies rely on Zscaler to secure users, branches, applications, data & devices, and to accelerate digital transformation initiatives. Distributed across 160+ data centers globally, the Zscaler Zero Trust Exchange™ platform combined with advanced AI combats billions of cyber threats and policy violations every day and unlocks productivity gains for modern enterprises by reducing costs and complexity. Stay Connected: LinkedIn: https:/