Technical Customer Support Lead
Core
First technical point of contact for clients integrating Octus credit data into their stacks, diagnosing integration issues and ensuring data flow reliability.
Role type
Senior IC technical customer support lead
Builds
Reliable data feeds and integrations for hedge funds, investment banks, and consulting firms
Domain
Financial data infrastructure and credit intelligence
Deliverable
client delivery
Required skills
API integration, log analysis, schema troubleshooting, data quality assessment, stakeholder communication, root cause analysis, documentation creation
Preferred skills
SQL, Snowflake, Databricks, MCP, Python
Technologies
API, MCP, Snowflake, Databricks
Responsibilities
Diagnose and resolve integration issues across the delivery stack; Reproduce problems independently before escalating; Own client communication end-to-end; Partner with engineering to push permanent fixes; Contribute to troubleshooting runbooks and integration guides; Support new client onboarding; Identify patterns in tickets to inform product improvements