Researcher, Customer Experience
Core
Full-stack Customer Experience Researcher owning research operations and insights for physical security and smart hardware products.
Role type
Customer Experience Researcher (B2B)
Builds
Strategic feedback loops for C-suite executives, partners, and installers to inform product decisions.
Domain
Physical security, IoT, smart hardware, B2B enterprise software
Deliverable
dashboards & analysis
Required skills
User research, stakeholder management, field research, network building, qualitative interviewing, product strategy
Preferred skills
UX research, hardware/IoT familiarity, executive communication, rapid prototyping evaluation
Responsibilities
Source, screen, and schedule customer panels; conduct contextual inquiries and prototype evaluations; lead strategic conversations with C-suite and VPs; travel for on-site observations; map user journeys across software and physical devices.
