Care Navigator
Core
Serve as the primary point of contact and experience owner for pediatric patients and families, guiding them through the mental health care journey from scheduling to ongoing support.
Role type
Patient Care Navigator (Administrative & Clinical Support)
Builds
Integrated pediatric mental health care experience for children and families
Domain
Pediatric Mental Health / Healthcare Administration
Deliverable
client delivery
Required skills
Patient communication, appointment scheduling, HIPAA compliance, data entry, office operations, problem-solving
Preferred skills
Empathy, tech-savviness, independent work, team collaboration
Responsibilities
Field inbound calls, messages, and emails; schedule and confirm appointments; manage provider orders and screenings; maintain in-office environment and supplies; ensure patient privacy and compliance.
Seniority
Individual Contributor, Entry to Mid-level