Customer Happiness Associate (Asociado/a de Atención al Cliente) – Ciudad de México (Hybrid)
Core
Resolve escalated support issues and proactively investigate customer problems for B2B clients in the fintech sector.
Role type
Customer Happiness Associate (B2B Support)
Builds
High-touch, data-informed support experiences for corporate card and B2B payment clients
Domain
Fintech / B2B Payments
Deliverable
client delivery
Required skills
B2B customer support, complex issue resolution, retention strategies, Zendesk, HubSpot, Google Drive, Spanish (fluent), English (intermediate)
Preferred skills
Professional English proficiency, product improvement suggestions, automation/AI interest
Responsibilities
Resolve escalated support issues via email, chat, and phone; Proactively investigate customer problems; Engage with customers considering cancellation to offer retention solutions; Identify trends in customer feedback; Balance multiple incoming tickets while maintaining quality and timeliness
Seniority
Mid-level, hands-on IC