Customer Experience Engineer I/II
Remote
Core
Resolve complex technical issues for enterprise customers regarding broken pipelines, deployment failures, and infrastructure misconfigurations across Kubernetes, ECS, Docker, and major cloud platforms.
Role type
Customer Experience Engineer (DevOps/SRE)
Builds
Customer-facing diagnostic tools, dashboards, and reusable runbooks/playbooks
Domain
SaaS / DevOps / Cloud Infrastructure
Required skills
Kubernetes, ECS, Docker, AWS/GCP/Azure, CI/CD, Linux, Networking, Python/Node.js/Bash scripting
Preferred skills
AI/LLM tooling, Infrastructure-as-Code, Secrets management
Responsibilities
Triage and root-cause analysis of customer production issues, lead customer calls and screen shares, build internal diagnostic scripts, convert recurring patterns into runbooks and templates
Seniority
Junior to Mid-level, hands-on IC
