Collections Analyst
Core
Analyze invoice disputes to identify trends and root causes, administer a global automated collections portfolio of ~600 accounts, and drive process improvements and automation within the GetPaid Collections Module.
Role type
Senior IC collections analyst (dispute management & automation)
Builds
Automated collections workflows and dispute resolution processes for global credit & collections
Domain
Financial services / Accounts Receivable / Collections
Required skills
invoice dispute analysis, root cause analysis, accounts receivable operations, automated collections administration, process improvement, data reporting, Microsoft Excel, FIS GetPaid Collections Module, multi-region account management, AI/automation tool evaluation
Preferred skills
experience with AI tools in collections, familiarity with Carla 2.0 or Carla Pro
Technologies
FIS GetPaid, Microsoft Office, Claude
Responsibilities
Analyze invoice disputes to identify trends and root causes; Administer global automated collections portfolio of ~600 lower-value accounts; Monitor account activity and intervene on complex issues; Drive process improvements and automation within the GetPaid Collections Module; Provide reporting and insights to management; Evaluate opportunities to leverage AI and automation tools
Seniority
Mid-level, hands-on IC