Customer Experience Specialist 1
On-siteNo visa sponsorship
Core
Handling inbound and outbound phone inquiries for dental insurance plans, providing account details, and explaining benefits to members.
Role type
Entry-level customer service representative (call center)
Builds
Customer service interactions for dental insurance members
Domain
Insurance / Healthcare
Deliverable
client delivery
Required skills
Phone communication, multi-system navigation, insurance product knowledge, problem solving, attention to detail, typing
Preferred skills
Call center experience, dental insurance experience, MS Office proficiency
Responsibilities
Answering customer inquiries via phone, navigating web applications to resolve issues, escalating complex cases, identifying customer experience improvements
Seniority
Entry-level, 2+ years experience