Engineer
Core
Provide functional and technical support to the organization's digital applications and platforms to ensure efficient operation, availability, and performance for end-users.
Role type
Support Engineer
Builds
Digital applications and platforms for financial services
Domain
Financial Services / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
SQL, GitHub, Scrum, AWS, root cause analysis, incident management, system monitoring, software maintenance, functional testing
Preferred skills
Intermediate English
Technologies
SQL, GitHub, AWS, Scrum
Responsibilities
Attend, analyze, and resolve incidents and requests related to applications and systems; perform root cause analysis to identify and solve problems; execute corrective, preventive, and evolutionary maintenance; monitor system performance and availability; manage and follow up on support tickets; collaborate with development, infrastructure, and business teams; support functional testing and validations after changes or deployments; document procedures, incidents, and technical knowledge; propose improvements to optimize stability and performance.
Seniority
Junior to Mid-level, hands-on IC