Customer Care Manager -- Service
Core
Lead the day-to-day operations of the Customer Care teams supporting residential solar and battery customers, ensuring timely responses and successful issue resolution.
Role type
Service Center Manager (Call Center)
Builds
Residential solar and battery service operations
Domain
Energy / Solar / Battery
Deliverable
Dashboards & analysis
Required skills
Coaching, Customer Care, Customer Experience (CX), Customer Satisfaction, Workforce Management, Call Center Operations
Preferred skills
None stated
Technologies
None stated
Responsibilities
Lead day-to-day operations of Customer Care teams; Directly manage Case Managers and Billing Specialists; Manage inbound call center performance, staffing, and coverage schedules; Monitor customer feedback, complaints, escalations, and satisfaction trends; Ensure consistent execution of the operating model.
Seniority
Mid-level Manager
