Support Analyst l-Infrastructure
Core
Provide high-quality technical support for Esri's GIS platform (ArcGIS Online, Pro, Enterprise) by resolving customer issues via email, chat, and phone.
Role type
Support Analyst (Infrastructure)
Builds
Customer success and effective usage of location intelligence solutions
Domain
Geospatial Technology / IT Support
Deliverable
client delivery
Required skills
Technical support, ArcGIS platform knowledge, IT frameworks (security, networking, installation), SAML/Identity management (ADFS, Okta, Shibboleth), CRM documentation
Preferred skills
Cloud computing (Azure/AWS), Programming (C#, Java, JavaScript), Esri software experience
Responsibilities
Respond to customer cases in real-time, analyze issues to identify core problems, stay current on new releases, partner with team members to solve cases, maintain comprehensive case documentation
Seniority
Entry-level to Mid-level, hands-on IC