Observability Engineer Lead

Guadalajara, MexicoFull-time2026-10-21 → 2026-11-10

Core

Lead observability setup and troubleshooting for customers using their own stack, enabling telemetry for logging, monitoring, and tracing.

Role type

Senior IC Observability Engineer (Customer Support)

Builds

Observability dashboards and metrics for customer environments

Domain

Retail technology, Cloud infrastructure, Microservices

Required skills

Java, Spring/SpringBoot, Microservices, Cloud platforms, Docker, CI/CD pipelines, MongoDB, Root cause analysis, Triage, Documentation, Technical communication

Preferred skills

Leadership, International customer experience, Agile methodologies, Retail applications, Frontend (JavaScript/Vue.js/NodeJS/TypeScript), Linux/Windows, Selenium/Cucumber, Splunk/Dynatrace/Grafana/Datadog

Technologies

Java, Spring, SpringBoot, Git, Maven, Docker, MongoDB, CI/CD, Splunk, Dynatrace, Grafana, Datadog, JavaScript, Vue.js, NodeJS, TypeScript, Selenium, Cucumber

Responsibilities

Assist customers in setting up TGCS software and hardware, enable telemetry for logging, monitoring, and tracing, guide customers with observability dashboards and metrics, triage and document customer-reported issues, provide root cause analysis, troubleshoot and debug applications

Seniority

Senior, hands-on IC with leadership potential

About toshibaglobalcommercesolutions

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands.  Have you ever been in a hurry and made use of the self-checkout at Lowe’s Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ’s, or Costco?  These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader. 