Operations/ Backoffice Analyst (Analista de Operações/ Backoffice) – São Paulo/ SP (Hybrid)
Core
Execute and automate operational processes (logistics, card deliveries, chargebacks) using data and AI tools to improve efficiency and reduce manual work.
Role type
Operations/Backoffice Analyst
Builds
Operational workflows for corporate card payments, logistics, and chargeback management
Domain
Fintech / Payments / B2B Finance
Deliverable
production ML models | product features | dashboards & analysis
Required skills
process analysis, operational execution, data analysis, AI tool application (Claude, ChatGPT), automation (N8N, Google Apps Script), problem-solving, documentation
Preferred skills
Industrial/Production Engineering background, Mastercard systems experience, Google Suite/Workspace proficiency, N8N or Google Apps Script automation, fintech experience
Technologies
N8N, Google Apps Script, Notion, Google Cloud, Gemini, Claude, ChatGPT
Responsibilities
Execute and follow up on operational processes ensuring quality and turnaround time; Map manual processes to identify automation opportunities; Analyze operational data to propose improvements; Collaborate with internal teams to solve operational problems; Document processes and maintain organized records
Seniority
Mid-level, hands-on IC
