Business Operations Associate, Program Management
Core
Build and run the day-to-day operations, processes, and reporting for the Program Management business line, enabling the bank relationship and client card program end-to-end.
Role type
Senior generalist business operations associate (program management)
Builds
Operational processes, reporting frameworks, and cross-functional initiatives for sponsor bank partnerships and card programs
Domain
Fintech / Payments (card issuing and processing)
Required skills
process building from scratch, cross-functional project management, stakeholder partnership, analytical reporting, ambiguity management
Preferred skills
payments/fintech operations background (sponsored bank programs, BaaS), AI automation tooling
Technologies
AI automation tooling
Responsibilities
Own the process, tooling, and reporting for the PM business line; execute cross-functional projects involving Risk, Compliance, Legal, and Sales; build and launch new PM initiatives; create repeatable documentation for ad hoc processes; serve as the operational point of contact for PM questions
Seniority
Mid-level, hands-on IC