Customer Experience Associate (Bilingual; Spanish) (Part Time, Remote)
Core
Conduct high-volume outreach via phone, text, and email to drive enrollment and program completion for a healthy aging platform serving Medicare members.
Role type
Customer Experience Associate (Bilingual)
Builds
Member enrollment and program engagement for a digital health platform
Domain
Digital Health / Senior Care
Deliverable
dashboards & analysis
Required skills
Bilingual (Spanish/English), CRM proficiency (Insightly, HubSpot), high-volume outbound communication, customer satisfaction management, issue resolution
Preferred skills
Experience interacting with older adults, technical bug reporting, proficiency with Slack/JustCall
Technologies
Insightly, HubSpot, Slack, JustCall
Responsibilities
Conduct daily outreach via phone, text, and email; answer inbound tickets; maintain >80% phone answer rate; achieve 92%+ customer satisfaction score; act as primary contact for member inquiries
Seniority
Entry to Mid-level, Part-time