Customer Experience Associate (Bilingual; Spanish) (Part Time, Remote)
Core
Conduct high-volume outreach via phone, text, and email to drive enrollment and program completion for a healthy aging platform serving Medicare members.
Role type
Bilingual Customer Experience Associate (Part-time)
Builds
Member enrollment and program engagement for a digital health platform
Domain
Digital health / Healthy aging
Deliverable
client delivery
Required skills
Bilingual (Spanish/English), outbound sales outreach, inbound ticket resolution, CRM proficiency (Insightly, HubSpot), high-volume communication management, customer satisfaction monitoring
Preferred skills
Experience interacting with older adults, digital health startup background, bug reporting to engineering
Technologies
Insightly CRM, HubSpot, Slack, JustCall
Responsibilities
Conduct daily outbound outreach via phone, text, and email; answer inbound support tickets; maintain >80% phone answer rate; achieve 92%+ customer satisfaction score; act as primary contact for member inquiries
Seniority
Individual Contributor, Part-time