FAST Support Analyst
Core
Monitor, operate, and troubleshoot 24/7 live and linear content feeds for Free Ad-Supported Television (FAST) platforms and streaming partners to ensure reliable delivery and viewer experience.
Role type
FAST Workflow Analyst (IC)
Builds
Live and linear content feeds for FAST platforms and digital streaming partners
Domain
Broadcast media technology and streaming operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
AWS media services (Elemental MediaConnect, MediaLive), IT service management (ITIL, ServiceNow, CMDB), incident/problem management, cloud/hybrid media workflows, operational monitoring and alerting, feed configuration and validation, capacity planning, documentation and runbook creation
Preferred skills
Cuez, troubleshooting complex cross-system issues, process improvement and automation
Technologies
AWS Elemental MediaConnect, AWS Elemental MediaLive, ServiceNow, Cuez
Responsibilities
Monitor stream health, content continuity, and audio/video quality; troubleshoot and triage streaming incidents; support partner onboarding and feed migrations; implement and analyze monitoring tools; partner with engineering and digital teams on workflow changes; document workflows and maintain CMDB inventories; analyze trends to improve reliability and automation
Seniority
Mid-level, hands-on IC
