Customer Onboarding Manager
Core
Manage end-to-end onboarding of new customer accounts onto the ROLLER SaaS platform, acting as a trusted advisor to ensure successful adoption and value realization.
Role type
Customer Onboarding Manager
Builds
Customer accounts and platform configurations for leisure and attractions businesses
Domain
SaaS / Leisure & Attractions
Required skills
German language fluency, project management, platform configuration, stakeholder management, cross-functional collaboration, payment solution implementation
Preferred skills
Customer success experience, implementation background, leisure industry experience, tech-savviness
Responsibilities
Manage end-to-end onboarding of new customers, configure customer accounts based on requirements, consult customers on platform usage, develop customer relationships for retention, work with payments team on solutions, ensure onboarding projects are completed on time
Seniority
Mid-level, hands-on IC